Incident, Emergency
& Crisis Management
When an incident occurs, identifying what happened is only the beginning. We help organisations prepare for, respond to, and learn from HSE incidents by uncovering systemic root causes and failed controls.
The objective is to prevent investigations from stopping at superficial explanations.
Moving Beyond Immediate Causes
Many incident investigations conclude by blaming “human error” or the immediate unsafe act that triggered the event. This superficial approach fails to address the underlying reasons why the control failed, guaranteeing that similar incidents will recur.
Jedavy provides objective, independent incident investigations. We look past the immediate trigger to examine the contributing factors, the adequacy of supervision, the design of the work system, and the overall organisational culture that permitted the failure.
The J-HCAF Investigation Questions
- What actually happened?
- What could have happened (potential severity)?
- Which critical controls failed or were absent?
- What specifically needs to change to prevent recurrence?
Incident Management Capabilities
From initial response structures to post-event analysis, we help organisations convert incidents into actionable learning.
Incident Reporting Systems
Developing, auditing, and improving the processes used to report, classify, and escalate incidents and near-misses accurately across the organisation.
Structured Investigation
Independent, objective investigations of high-potential incidents. We gather field evidence, interview personnel, and determine the exact sequence of events.
Corrective Action Management
Developing practical corrective and preventive actions (CAPA), tracking their implementation, and verifying their effectiveness in preventing recurrence.
Jedavy’s Root Cause Architecture
For significant incidents and systemic findings, we apply a rigorous analytical framework. We distinguish between the immediate trigger and the underlying system failures that allowed the trigger to exist.
Request Investigation Support1. Immediate Cause
The direct unsafe condition, action, or trigger that occurred immediately before the incident.
2. Contributing Cause
Environmental, personal, or operational factors that increased the likelihood of the event occurring.
3. Underlying Cause
Specific weaknesses in the design of the work system, management oversight, training, or processes.
4. Systemic Cause
Broad organisational conditions and cultural factors allowing similar failures to recur across different operations.
Emergency Preparedness
Assessing organisational readiness to respond to foreseeable emergencies, ensuring plans on paper translate to effective action during a crisis.
Response Planning & Assessment
Comprehensive review of emergency arrangements, evacuation procedures, and response capability against identified site-specific risk profiles.
Drills & Exercise Evaluation
Independent planning and critical evaluation of emergency response exercises, providing actionable feedback to improve communication and response times.
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